As a tenant it is your responsibility to make sure that your rent is paid regularly and on time.
This applies whether you pay all your rent or whether some is paid through Housing Benefit.
You must pay your rent in advance and you can pay weekly, fortnightly or monthly.
If you experience difficulties in paying your rent, it is important that you contact the Association as soon as possible. Housing Services staff can discuss this with you over the telephone, arrange an appointment either in the office or at your home and, ultimately, agree a realistic repayment schedule which you will be able to meet.
If you’re on a low income, you may be entitled to a reduction in the amount that you pay in rent. This is called Housing Benefit, and you can apply if you rent property from the Council, Orkney Housing Association, or a private landlord. The application form (pdf), as well as further information, is available on the Orkney Islands Council website.
Other ways to pay, cash or cheque over the phone or at the office.
Orkney Citizens Advice offer free impartial advice to anyone experiencing financial difficulties. If you would like to speak to a Citizens Advice Bureau representative, require help with budgeting, or require help with debt problems, you should contact:
Citizens Advice Bureau (CAB)
Tel: 01856 875266
They offer free, confidential service on a range of matters including Money Advice.
The Association has a dedicated member of staff to provide one-to-one support for tenants requiring energy advice. Please contact your Housing Officer by email at email@example.com for information and advice.
You must keep the internal decoration of your home in good order, especially when you hand it back at the end of your tenancy. You are also responsible for repairing any damage and carrying out minor repairs. You are also obliged to:
You are responsible for taking care of the common areas, for example cleaning up after any pets you may own. This responsibility also applies to anyone living with you and your visitors.
You may carry out alterations and improvements to your home providing that the Association has given its permission in writing. Further information is available, as an information sheet, to download.