Orkney Housing Association
Quality Affordable Homes for Orkney

Scottish Social Housing Charter

The Scottish Social Housing Charter, effective as of April 2012, sets out standards we must achieve. We are obligated to provide the Scottish Housing Regulator (SHR) with key information which they monitor and assess annually.

We must make every effort to involve our tenants and other service users to agree on a process and structure for reporting and scrutinising our Charter Performance.

What does the Charter mean for me?
What we should be achieving


We aim to provide services of the highest standard and we continually seek the views of our tenants, sharing owners, and other customers to get feedback.

We publish the results of our performance monitoring on an annual basis for public viewing.